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Damaged, Defective, or Wrong Products
If you happen to receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery. To help us resolve the issue quickly, include an unboxing video, clear photos of the product, and the original packaging. Kindly email the details to vrperfumesindia@gail.com and our team will assist you right away.
Is an Unboxing Video Necessary?
Yes, we require a full unboxing video showing the package being opened. This is essential for claims related to missing items, leakage, breakage, or wrongly delivered products.
What If My Package Looks Opened or Damaged?
If the package appears tampered with or visibly damaged at the time of delivery, please do not accept it from the courier. Report the issue to us immediately so we can take the next steps.
Do You Check Products Before Shipping?
Definitely. Every order undergoes a strict quality inspection before it leaves our warehouse. In the unlikely event that something still goes wrong, we’ll make sure you’re taken care of.
🚚 Shipping Returns
To return your product, please ship it to:
📍 VR Perfumes
D.No. 19-12-268
Bairagipatteda
Tirupati, Tirupati Dist. – 517501
Andhra Pradesh, India
• You are responsible for paying your own shipping costs for returns. These costs are non-refundable.
• If a refund is approved, the cost of return shipping will be deducted from the total refund amount.
• If returning an item worth more than ₹6,000 or $75, consider using a trackable shipping service or shipping